Modify or Cancel your reservation
Royale Chulan Kuala Lumpur will make the best guest room/price available on the hotel website (Best Price Guarantee). The Royale Chulan websites are owned/operated on behalf of the Boustead Hotels and Resorts Sdn. Bhd, bearing the logo and branding of the Royale Chulan hotels.
In the unlikely event that a lower price at the Royale Chulan Kuala Lumpur is made available on a non-Royale Chulan Kuala Lumpur website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), Royale Chulan Kuala Lumpur will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room, per night; or (2) a voucher that the guest can use during their stay. The amount of the voucher will be equal to the difference between the original reservation rate and the competing price.
PLEASE NOTE: You don't need to make a booking on the competitor website, just email the complete details of your claim to firstname.lastname@example.org. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.